1. Basics

These General Terms and Conditions (GTC) govern the legal relationship between the guest/customer, hereinafter referred to as the guest, and the Soul and Kitchen Saas-Fee GmbH as the operator of the Hotel Marmotte Saas-Fee, hereinafter referred to as the hotel. For simplicity, these terms and conditions always refer to a contract, regardless of the specific service in question.
Only the hotel's terms and conditions valid at the time of contract conclusion apply. The general terms and conditions of the guest only apply if this has been expressly and in writing agreed before signing the contract.
If individual provisions of these GTC are ineffective or invalid, this does not affect the validity of the contract and the remaining provisions of the GTC. Otherwise, the legal provisions apply.

 

2. Jurisdiction / Applicable Law

For any disputes arising from this contract, Visp, Valais is the jurisdiction, unless there is another legally mandatory jurisdiction.
Swiss law exclusively governs all contract, reservation, any additional agreements, and general conditions. The place of performance and payment is the location of the hotel.

 

3. Definitions

Groups: In the sense of these GTC, groups are travel groups with a minimum of 10 booked persons.
Written confirmations: Email messages or written correspondence by post are considered written confirmations.
Contractual parties are the guest and the hotel.

 

4. Subject Matter of the Contract / Scope

The contract for renting rooms, areas, and obtaining other deliveries and services is established with the written confirmation of the guest or implicitly. A reservation made on the day of arrival becomes binding at the moment the hotel accepts it.
Changes to the contract become binding for the hotel only through a (written) reconfirmation. Unilateral changes or additions to the contract by the guest are ineffective. The subletting and further renting of the provided rooms, as well as their use for purposes other than accommodation, require the hotel's prior written consent.

 

5. Scope of Services

The scope of the contract is determined by the guest's individually made and confirmed reservation. The guest has no claim to a specific room, barring other contractual agreements.
Should there be no rooms available at the hotel despite a confirmed reservation, the hotel must inform the guest in time and offer equivalent replacement in a geographically nearby hotel of comparable or higher category. Any additional expenses for the replacement accommodation are borne by the hotel. If the guest rejects the replacement room, the hotel must promptly refund any services already provided by the guest (e.g., deposits). Further claims by the guest do not exist.

 

6. Prices / Obligation to Pay

The prices communicated by the hotel are in Swiss Francs (CHF) and include the statutory value-added tax. The guest is obliged to pay the agreed or applicable prices of the hotel for the room allocation and the additional services used by him. This also applies to orders from his companions and visitors. An increase in statutory levies after the conclusion of the contract is at the expense of the guest. Price indications in foreign currencies are indicative values and will be charged at the respective daily rate. The prices confirmed by the hotel are always valid.
The hotel may change the prices if the guest subsequently causes changes in the number of booked rooms, the hotel's service, or the duration of the guests' stay.
In case of late payment or provision of the credit card guarantee, the hotel can immediately withdraw from the contract (including all service promises) without reminder and demand the cancellation costs listed under clause 10 of these GTC. The hotel reserves the right to invoice or interim invoice its services to the guest at any time.
The final invoice includes the agreed price plus any additional amounts resulting from additional services of the hotel for the guest and/or the accompanying persons. The final invoice is – barring other agreements – to be paid at the latest during check-out on the day of departure in Swiss Francs in cash or by accepted credit card.

 

7. Cancellation of the Reservation / Cancellation Fees

a) Cancellation
A cancellation of the reservation requires the written consent of the hotel. If this is not granted, the agreed price must still be paid, even if the guest does not use contractual services. In case of a no-show by the guest, 100% of the booked services will be invoiced.
The time of receipt of the written cancellation by the guest at the hotel is decisive for the calculation of the cancellation fee. This applies to letters as well as fax and email messages.
b) Cancellation Fees:

Cancellations until 10 am on the day of arrival are free of charge. After that, we charge 100% of the room price of the entire and planned stay.
Exceptions are agreed in writing with the guest for high season times.